Success Story - Pinapple Day Spa
The little spa that could, thanks to SpaBooker.
We launched SpaBooker upon the completion of an extreme renovation, the release of our entirely revised treatment menu, and completion of a brand new website. Our goal was to bring the best to our clients; the best in salon and spa design, the best in quality spa treatments, and the best in client communication. SpaBooker has brought our client communication to life. It gave us avenues of communicating with our clients that were once exhausting and realistically unattainable. Online booking access and automated emails gave us the ability to communicate with a growing client list, accurately and timely. We are proud to say we were the first spa in the region to bring our clients online booking, which has transformed our website into a dynamic virtual reception desk, open 24/7! Email confirmations, reminders, and follow up's seal the deal for our clients in ensuring accuracy and seamless customer service.
Ultimately, my favorite thing about SpaBooker is that it is not just an appointment book or cash register for us, but an evolving part of our infrastructure. As a General Manager, SpaBooker has become my personal assistant in accounting, marketing, operations and human resources. Stretching beyond my expectations, SpaBooker has become a SOURCE of revenue as opposed to just a tool to calculate it. Previous software packages that we used were stagnant, and updated once a year if we were lucky. SpaBooker is constantly changing and evolving to our needs and clients desires. Questions or concerns are answered instantly by the team at SpaBooker who are accessible and embrace urgency. What impressed me most? We have had suggestions for features that we have already seen come to life in the 4 months we have been partners with SpaBooker. That kind of response is what makes SpaBooker, both the software and the people behind it, so unique.
I remember the day our spa changed forever. I was meandering through the International Spa Association Conference Marketplace collecting countless brochures and samples from the best spa partners in the industry. My journey brought me to SpaBooker by SpaFinder. One demonstration by Gillian Syracuse and her partners and I was hooked. That was the day our spa changed forever. I only have a handful of partners that I can honestly say have been beyond supportive in ensuring our success. Especially in a time when change and evolution of our industry is so rapid, SpaBooker has given us the tools and inspiration to keep up. Support is given a new meaning by Nick Velba who stood by us throughout our transition to SpaBooker. He and his team guided us through the process, where we achieved INSTANT success from day 1 with SpaBooker. Immediately, we saw over 90 treatment bookings online in the FIRST MONTH and doubled online gift certificate sales with the flip of a switch. In this tough economic time, numbers talk, and they are speaking volumes to us!
