Support
SpaBooker prides itself on its unparalleled support. The support team consists of both account managers and a dedicated customer service team, who are committed to assisting users daily. We believe in providing the best support in the industry and offer six different ways to receive support, including: phone support, online support, customer service email, suggest-a-feature, training videos and an online training manual.
Support Phone Line
Users’ calls are answered directly from our home office by the customer support team. Support hours are Monday-Friday 9:00am-8:00pm EST and Saturday 10:00am-7:00pm EST.
Online Support
Support includes: FAQs, system features and a detailed user manual.
Customer Service Email
Users can email the support team at anytime to receive advice and answers to questions
Suggest a Feature
At anytime, users can use our “Suggest-a-Feature Forum”, which was designed to provide our users with greater insight into the SpaBooker product. The forum allows customers to share ideas, comment on features that are in planning, and vote on their own and other users' suggestions. Each user gets 10 votes, which will be returned once their ideas have been completed. Additionally, users can change their votes at anytime, and receive emails to inform them of any development activity on their suggestions.
Training Videos
Using the online support section, users can access a library of training videos that cover all major components of SpaBooker. The training videos are organized to cover two general areas: system settings and the everyday operations of the system (also referred to as the back end and front end of SpaBooker.) The videos demonstrate key functions of the system and provide step-by-step instructions.
Online Training Manuals
Similar to the training videos, online training manuals are available for both the back and the front end of the system in the support section. These manuals can be used as references as well training resources for new staff members. The training videos can be used hand-in-hand with the training mannuals to provide users with a complete overview of the system.
