Hotel & Resort

Hotel & Resort

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The Leading Solution for Hotel & Resort Spa Management.

Be Global, Be Relevant, Be Profitable!

GramercyOne’s business management tools enable Hotel and Resort brands to increase revenues, control costs, manage inventory and monitor KPIs across all locations. The Booker platform integrates with major PMS systems to ensure a seamless user experience. Our Booker brands are operating in over 30 countries, are translated in to nine languages, have multi currency support and process various tax structures to ensure a local experience for our partners.

Multi-Lingual with Multiple Currencies

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  • Available in nine languages: English (US), Chinese, French, German, Spanish, Portuguese, Russian, Hungarian and English (UK)
  • Multiple currencies and customers in over 30 countries across four continents

Enterprise Class & Integrated POS

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  • Easy to use. Easy to train. Easy to implement.
  • We import your customers, configure your environment, and can have a new location up and running in under two weeks* (excluding initial installation)
  • Integration – SpaBooker has built in XML APIs for real-time integration
  • Enterprise class - preferred software solution for Hilton Family of Spas worldwide

Yield Management

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  • Yield Management tools to dynamically offer promotions and specials during slower periods
  • Custom reports – track, analyze and report on your customers with ease
  • Centralized promotions - with a corporate level log-in, marketing promotions can be created with ease

Customer Relationship Management

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  • Integrated CRM to allow custom fields to be added customer records
  • Powerful membership and loyalty programs for repeat guests including preferences, guest history and product purchases

Online Booking & Specials Engine

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  • Real-time online booking for appointments, classes and your products!
  • Only software solution that actually drives customers through our distribution partnerships
  • Lower technology & capital expenses with capped monthly costs, low hardware and internal support costs
  • Scalable – add locations with no system impact, GramercyOne handles thousands of concurrent log-ins with ease
  • Efficient & Stable  – zero unplanned downtime since 2007